A distinguishing quality of top Wellness and Tennis Professionals is they have excellent interpersonal skills. One of several ways leaders demonstrate people skills is by recognizing others which fulfills a basic need.
In Dale Carnegie’s famous book How To Win Friends & Influence People one of his main points is give honest sincere appreciation. Many people know this, yet when you observe behavior too often appreciation is not said or shown. A great way to recognize others is sincerely say “thank you.”
Equitably recognize members who participate in programs with their names, photos and/or pictures on bulletin boards, newsletters or websites independent of any achievements. Simply recognize people for being present! Also, this is a good way to gain participation.
If you have a seasonal program, at the end of the term have a lunch or banquet with the main focus to recognize and thank all participants. Of course you can present awards like sportsmanship, and the facility can benefit from food and beverage.
If you are a Fitness or Tennis Professional, sometimes go see your General Manager without any requests. Take a genuine interest in him/her and see how they are doing. So many times Managers are only approached with complaints or requests, and it is refreshing for them to hear other things.
Years back in Atlanta, I witnessed a large company having a “Vendor Appreciation Day.” I liked the idea so much I revised it to “Client Appreciation Month,” so every August we recognize our clients with simple gestures. Hence, you can use this idea from both perspectives.
While clubs are in the business of doing events for their members, have a holiday party specifically for staff and attended by the General Manager and/or President to recognize workers. A fun gift swapping game can be involved, yet gifts and bonuses aside, it is the thought of the event that really matters.
On the other side, Professionals should acknowledge and thank their employer, Manager and Committee during the holidays and hopefully sometimes throughout the year. This does not mean you agree on everything, yet you acknowledge their worth and work.
Also, when you do not show appreciation, others do notice. Recognize people, show appreciation and say thank you – during the holidays and throughout the year. Truly, this builds relationships and serves operations.
Chris Hagman ACE, USPTA